Health and Safety

The Health, Safety and Security of our guests and employees is one of our top priorities. We have a Health & Safety team to identify the potential risks that our guests may experience during their holidays and our employees may experience during their business hours, to minimize these risks and to keep them under control. We are constantly making improvements by following the requirements of current National and International Legislations (ISO 45001:2018 Health and Safety Management Standard). In this process, our biggest Health and Safety business partner is ABTA. You can see The ABTA's Tourism Accommodation Health and Safety Technical Guide at www.abta.com. Our greatest achievement in the future is to ensure the Health, Safety and Security of our guests and employees.

1. Accommodation

1.1 General Safety

Ensuring your safety is one of our most important objectives. We have Health and Safety questionnaires including the general safety questions from balcony heights to non-slip floors and structural integrity for the hotels’ audits. We are following ABTA’s Health and Safety guidance. In this process, we would like to make some small reminders to you;

Please do not sit or lean over the balcony railings.
Please do not leave children alone on balconies.
Please inform your rep if the balcony railings are in poor condition.
Please be careful if the condition of walking paths is poor, you may trip and fall or injure your foot.
Please check the warning signs such as Slippery Surface when the floors are cleaned or in bad weather conditions.
Please be aware of the glass doors and windows.
Please do not use the electrical appliances near to water in the bathroom.
Please be careful in the bathroom due to slippery surfaces..
Please check the warning signs in spa or fitness area.
Children must be supervised by a parent in the lifts.
Please follow the operating instructions of the cooker if the room has one and please turn off the cooker when not in use. If you smell gas please inform reception and your rep immediately.

Thank you for your co-operation.

1.2 Fire Safety

Ensuring your safety is one of our most important objectives. We have Health and Safety questionnaires including the fire safety questions for the hotels’ audits. We are also following ABTA’s Health and Safety guidance. In this process, we would like to make some small reminders to you;

Please read the fire instruction of your hotel.
Please check the escape plan in the room and learn where the assembly point is.
Please check the emergency phone number of your hotel and please INFORM the hotel in case of emergency.
Please don’t smoke in your room.
If a fire occurs, please do not use the lift.

Thank you for your co-operation.

1.3 Food Safety

Ensuring your safety is one of our most important objectives. We have Health and Safety and Hygiene questionnaires including the food safety questions for the hotels’ audits. We are following ABTA’s Health and Safety guidence. Foodborne illnesses are easily preventable by following food safety procedures and practicing good hygiene. By following the HACCP Procedures, you won’t be unwell and you can enjoy your holiday. In this process, we would like to make some small reminders to you;

Please wash your hands often.
Please make sure that your food is well cooked.
Please make sure that your cold buffet food is sufficiently chilled.
If you have any food allergies, please pay attention to the allergy symbols on the food labeling.
Please drink water to keep yourself hydrated
Please inform our rep if you become ill so that our rep can help and support you every step of the way.

Thank you for your co-operation.

1.4 Pool Safety and Water Park

Ensuring your safety is one of our most important objectives. We have Health and Safety questionnaires including the pool safety questions for the hotels’ audits. We are following ABTA’s Health and Safety guidence. In this process, we would like to make some small reminders to you;

Please do not jump into the pool.
Please do not use the pool under the influence of alcohol.
Please do not run near the pool area due to danger of slipping.
Children must be supervised by a parent.
Please note the depth information of the pool area.
Please do not enter the pool at night time.
Please check the lifeguards duty times.
Please check the age and height restrictions of water park.
Please check the water park & pool rules. Its all for your safety.

Thank you for your co-operation.

1.5 Water Safety and Legionella

Ensuring your safety is one of our most important objectives. We have Health and Safety questionnaires including the water safety questions for the hotels’ audits. We are following ABTA’s Health and Safety guidence. We carry out the necessary inspections in hotels to eliminate environmental factors that may cause Legionnaires' disease and to reduce or minimize the risk of disease (up to the lowest risk level).In this process, we would like to make some small reminders to you;

Please inform our rep if you become ill so that our rep can help and support you every step of the way.

Thank you for your co-operation.

1.6 Child Safety and Safeguarding

As a Holiday Best team, one of our most important responsibilities is to ensure that the safety of our child guests. We firmly believe that it's always unacceptable for a child to experience any kind of exploitation, abuse or neglect, and acknowledge our duty of care to safeguard children and promote their welfare. We have Health and Safety questionnaires including the child safety for the hotels’ audits. We are following ABTA’s Health and Safety guidence. In this process, we would like to make some small reminders to you;

Please do not leave your children alone.
Please ensure that if your children participate in activities, they do so only for their appropriate age and please follow the safety instructions of the activities.
Please do not leave your children with others.
Please do not allow your children to be photographed.
Please follow the kid’s club safety instructions.
Please inform our rep as soon as possible if your child is lost or abused in an emergency. Our rep can help and support you every step of the way.

Thank you for your co-operation.

1.7 Beach Safety

Ensuring your safety is one of our most important objectives. We have Health and Safety questionnaires including the beach safety questions for the hotels’ audits. We are following ABTA’s Health and Safety guidence. In this process, we would like to make some small reminders to you;

Please check the beach safety rules.
Please check the lifeguards duty times.
Children must be supervised by a parent at all the time.
If you want to use water sports, please check the safety rules.
Please do not swim near or dive from rocks, piers, breakwaters and coral.

Thank you for your co-operation.

2. Accident and Sickness

Ensuring your health & safety is one of the our most important objectives. We have Health and Safety questionnaires including the Prevention of Spread of Infection for the hotels’ audits. We are following ABTA’s Health and Safety guidence. In this process, we would like to make some small reminders to you;

Please take care of your personal hygiene.
Please wash your hands often.
Please drink water to keep yourself hydrated.
Please inform our rep if you become ill so that our rep can help and support you every step of the way.

Thank you for your co-operation.

3. Security

Ensuring your safety is one of our most important objectives. We have Health and Safety questionnaires including the security questions for the hotels’ audits. We are also following ABTA’s Health and Safety guidence. In this process, we would like to make some small reminders to you;

Please do not leave your room key with your room number is visible, where everyone can see it.
If your room is on the ground floor or nearby, please do not leave your balcony door or window open.
Please keep your room locked while in the room.
Please check the escape plan in the room and learn where the assembly point is.
In an emergency situation or when you hear the emergency alarm, please FOLLOW the escape routes without doing panic and go to the assembly point. If you do not find it safe, please HIDE.
Please check the emergency phone number of your hotel and please INFORM the hotel in case of emergency.
Please inform your guide when there is any incident that threatens your safety (harassment, missing child, etc.)

Thank you for your co-operation.

4. Transport

Ensuring your safety is one of the our most important objectives during your transportation from the airport to the hotels or from the hotels to the airport. As a tour operator, Holiday Best have well maintained vehicles and experienced drivers. We have Health and Safety questionnaires including the transportation safety for our vehicles. We are following ABTA’s Health and Safety guidence. In this process, we would like to make some small reminders to you;

Please fasten your seatbelt during your journey.
Please inform your rep if you have encountered something that threatens your safety during the transportation.

Thank you for your co-operation.

5. Tours, Activities and Excursions

Ensuring your safety is one of the our most important objectives, not only in accommodation but also in tours, activities and excursions you will participate in during your holiday. All the tours, activities and excursions you will participate in, are carefully selected by our team and all are inspected according to ABTA’s Health and Safety Guide. In this process, we would like to make some small reminders to you;

Please inform your rep if you have encountered something that threatens your health & safety during the activities.

Auditing

We have appointed Intertek Checkpoint to conduct Health & Safety audits against the Checkpoint standards, which have been created in accordance with ABTA and FTO guidelines to reflect industry best practice.

Thank you for your co-operation.