Careers

Are you passionate about sales and developing high-performing teams? Do you  have experience within the travel and tourism industry? 

Holiday Best Tour Operator is currently recruiting for a Call Centre Team Leader  to manage a team of approximately five Sales & Customer Service Advisors. This  role is ideal for a motivated individual seeking the next step in their career, with  opportunities to progress within a growing company. 
This is an excellent opportunity for someone currently in a supervisory role who  is eager to develop and make a real impact. 

Key Responsibilities: 
• Lead, motivate, and develop the team to meet and exceed sales targets,  service standards, and business objectives 
• Review calls and written communications, providing constructive  feedback and identifying missed sales opportunities 
• Support recruitment, selection, induction, training, and ongoing  development of team members to attract and retain top talent 
• Monitor individual and team performance against agreed KPIs, ensuring all  customer interactions are handled professionally and effectively 
• Implement reward and recognition initiatives, promote best practices, and  foster a positive, collaborative working environment 
• Investigate and resolve customer complaints in a timely and professional  manner 
• Work closely with the Trade Manager, Reservations Manager and wider  Holiday Best Departments 

Skills and Experience Required: 
• Proven experience working to sales targets 
• Strong leadership, coaching, and interpersonal skills 
• Previous experience within the travel and tourism industry (essential)
• Call centre experience (desirable) 
• Excellent verbal and written communication skills 
• Strong problem-solving abilities 
• Experience in performance management 
• Strong customer service and relationship management skills • Ability to thrive in a fast-paced environment 

Working Hours & Location: 
This is an office-based role located in Brentwood, Essex. 

Call Centre working hours: 
• Monday to Friday: 9:00am – 8:00pm 
• Saturday & Sunday: 9:00am – 5:00pm 
Core hours are 9:00am -5:00pm. Due to the nature of the role, you will be  expected to work late evenings and weekends on a flexible basis to support the  operation. 

How to Apply: 
If you feel you would be a strong fit for this role and have the relevant  experience, we would love to hear from you. 
To apply for the role please email your CV and cover letter in confidence to:   hr@holidaybest.com along with salary expectations 

For further information, please contact: 
Nicola Cheater – nicola.cheater@holidaybest.com |    07515177726 
Holiday Best Tour Operator is an equal opportunities employer. We welcome  applications from all suitably qualified candidates regardless of race, gender,  disability, religion or belief, sexual orientation, or age.